Shipping Policy
At Watch Direct, we offer fast, reliable shipping options to ensure your order arrives quickly and securely. We ship to destinations within Australia and internationally. Below, you'll find details on our shipping services, costs, estimated delivery times (excluding processing), handling times, and more. This information complies with Google Merchant Center requirements for clear and accurate shipping details.
Shipping Destinations
We ship to all addresses in Australia, including metropolitan, regional, and remote areas. International shipping is available worldwide. Delivery times may vary based on your location, carrier, and any customs processes for international orders.
Handling Time
Most orders are processed and dispatched within 0-1 business day (Monday to Friday, excluding public holidays). Orders placed before 2:00 PM AEST are typically shipped the same day.
Order Cutoff Time
To qualify for same-day processing, place your order by 2:00 PM AEST. Orders after this time, or on weekends/holidays, will be processed the next business day.
Shipping Options, Costs, and Transit Times
The table below summarizes our shipping methods, costs, and estimated delivery times. Transit times are in business days after dispatch. Total estimated delivery includes handling time (0-1 business day). Actual times may vary due to location, carrier availability, or unforeseen delays.
| Destination | Shipping Method | Cost (AUD) | Transit Time (Business Days) | Total Estimated Delivery Time (Including Handling) |
|---|---|---|---|---|
| Australia | Free Standard Shipping | Free | 2-8 | 2-9 |
| Australia | Express Post | $8.95 (flat rate) | 1-4 | 1-5 |
| Australia (Sydney) | Same Day Delivery | Calculated at checkout | Same day (if before cutoff) | Same day to 1 day |
| Australia | Pick Up | Free | N/A (available within 1 hours) | 0-1 day |
| International | DHL Express | Calculated at checkout | 3-10 | 3-11 |
| International | Standard International | Calculated at checkout | 6-27 | 6-28 |
Notes:
- Free Standard Shipping is available on all orders within Australia.
- Express Post and international rates are flat or calculated based on weight, destination, and order value.
- Signature on delivery is included for all Australian shipments for security.
- Carriers: Australia Post, StarTrack, and DHL.
- Shipping costs are non-refundable unless due to our error.
- For international orders, additional customs duties, taxes, or fees may apply and are the customer's responsibility.
Additional Charges
All prices include GST for Australian orders. No extra charges for standard handling, but international shipments may incur customs fees (not included in our rates).
Holiday and Delay Considerations
During peak seasons or public holidays, processing may take an extra 1-2 business days. We are not liable for delays caused by carriers, weather, strikes, or other external factors. Risk of loss transfers to you once the order is handed to the carrier.
Shipping Protection
We recommend adding Shipping Protection at checkout to cover loss, theft, or damage during transit. If declined, you assume full responsibility after dispatch.
Order Tracking
Once shipped, you'll receive a tracking number via email. Track your order here.
Returns
You have 30 days from purchase to return items (unworn, unused, with tags and original packaging). See our Return & Refund Policy for details.
Contact Us
For shipping questions, email support@watchdirect.com.au or call 1300 725 644. We're here to help!